SIT50416 Diploma of Hospitality Management
Unit of Competency BSBCMM401 Make a Presentation
Assessment Tool Knowledge Test/Presentation
Student must fill this section:
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Plagiarism and Collusion: “I acknowledge that entire assessment work is done by me”
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Assessment Completion Status
Attempt Satisfactory Non-Satisfactory Date Assessor’s Signature
Information for Candidate:
• All work is to be entirely of the candidate.
General Information for this assessment:
• Read the instructions for each question very carefully.
• Be sure to PRINT your FULL name & LAST name in every place that is provided.
• Short questions must be answered in the spaces provided.
• For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
• All activities must be addressed correctly in order to obtain a competence for the unit of competency.
• If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
Re-assessment of Result & Academic Appeal procedures:
If a student at Canterbury Business College is not happy with his/ her results, the student may appeal against their result via a written letter, clearly stating the grounds of appeal to the MSS / DSS. This should be submitted after completion of the subject and within 14 days of commencement of the new term.
• An appeal in writing is made to the ACC / MSS providing reasons for re-assessment /appeal.
• ACC / MSS will delegate another faculty member of CBC to review the assessment.
• The student will be advised of the review result done by another assessor.
• If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the ACC, the MSS and the DSS OR if need be an external assessor.
• The Institute will advise the student of the appeal decision within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
• If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CBC’s nominated mediation agency.
• Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
• If the student is dissatisfied with the outcome of the assessment marking process, he/she has a right to appeal the assessment results.
• The notice of appeal should be in writing addressed to the MSS / ACC and submitted within seven days of notification of the assessment results.
• If the appeal is not lodged in the specified time, the result will stand as marked.
• In emergency circumstances, such as in cases of serious illness or injury, the student must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
• The decision of MSS / ACC will be discussed with the DSS and will be final.
For further information please refer to Student Handbook.
“I acknowledge that I have understood all the above rules and guidelines for the assessment
Full Name Signature Date (dd/mm/yyyy)
Please complete the student details section.
This short answer assessment is one form of assessment that is used to collect evidence of competency for this unit.
To demonstrate competence you must correctly answer all questions. Any shortfalls or wrong responses may be followed up by your trainer in verbal, written or practical instance.
If more space is required for any answer you may attach a separate page containing name, assessment date, unit title unit code and the assessment task number and attach this page with the current assessment task before submission or alternatively use the back of each paper with a clear reference to the relevant question(s).
Ensure you check your work before submitting.
Please note, once the assessor has marked your work they will provide you with feedback.
You will be required to complete other relevant assessment tasks for this unit as instructed by your teacher or trainer.
Part B Presentation
Please complete the student details section.
This case study assessment contains 3 PARTS – PART A, B and C.
This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit.
To demonstrate competence each question must be answered by the student.
If more space is required for any answer then student can attach a separate page containing their name, assessment date, unit title unit code and the assessment task number and attach this page with the current assessment task before submission.
When you have completed all the questions check your work before submitting.
Please note once the assessor has marked your work they will provide you with feedback. Based on the feedback if you are required to resubmit any question/s then you must complete those question/s by adding more information.
You will be required to complete other relevant assessment tasks for this unit.
1. PART A –
Please submit your prepared presentations in hardcopy (printed format) as well as a softcopy on a USB stick with your full name, date, unit code and unit title on your submission and hand this in to your assessor as your evidence
2. PART B
Deliver the presentation to an audience as outlined in PART B.
3. PART C
Review the presentation
a) List of questions that you will verbally ask your audience after delivering the presentation
b) Submit your feedback/evaluation form or questionnaire template
c) Submit all feedback/evaluation forms or questionnaires completed by your audience
Submit your summary of the analysis for your feedback/evaluation
Part A Knowledge Test.
Question 1: Regardless of why you do a presentation, there are a number of key aspects you need to consider. Name 3 of these.
Question 2: Whenever you prepare for a presentation, you first need to understand why you are doing the presentation and what goals you wish to achieve from it. Why?
Question 3: What are 3 considerations you may need to make when delivering presentations to different target audiences or cultural backgrounds?
Question 4: Name 3 techniques you can use to adjust your presentation for people from different backgrounds.
Question 5: Case studies are one example of presentation techniques you can use to keep your audience engaged. List 3 others.
Question 6: List 5 resources you may use to help deliver your presentation.
Question 7: Give 2 examples of media (other than text) you may include in your presentation to make it more interesting and help people understand key ideas.
Question 8: List 3 things other people may assist you with during the presentation.
Question 9: What are 3 considerations you need to make when involving a
Co-presenters/Subject Matter Experts/Guest Speakers?
Question 10: What is the difference between quantitative evaluation and qualitative evaluation?
Question 11: Give 2 examples of methods for collecting feedback and evaluating your performance?
Question 12: The following steps are all part of making a good presentation, but the must be done in the correct order. Number the list from 1 (first step) to 7 (last step).
Questions and discussion time
Background and context
Introduction and overview
Information on the topic
Summary and conclusions
Question 13: What information should your introduction contain?
Question 14: List 4 ‘non verbal’ signs that your presentation is not going well.
Question 15: What action can you take if you notice that your audience is becoming impatient?
Question 16: Give 4 examples of things you can do to help deal with difficult questions.
Question 17: Give 3 examples of ways to get feedback from the audience about your presentation.
Question 18: Why it is important to summarise your presentation and cover all the main points you discussed?
Question 19: Why is evaluation of feedback important?
Question 20: Name a product or service from your industry that you would create a presentation about.
Question 21: Name 5 areas of the law that you may impact on what you say in your presentation, in your industry.
Question 22: The Australian Speak Easy Association lists 5 things a good speaking voice relies on. Name 2 of these.
Question 23: A study by Dr. Albert Mehrabian at the University of California (Los Angeles) has found that an audience is influenced by a speaker in the following way:
• Body Language – 55%
• Voice – 38%
What is the other 7% made up of?
Part B Presentation
PART A – Prepare a presentation
1. Choose 2 topics relevant to your area of training or study relating to e.g. Workplace Health and Safety, Staff Training, New Technology, Product and Service Knowledge or similar. Prepare 2 presentations – 1 for each topic.
2. 1 presentation must use Microsoft PowerPoint or similar with a minimum of 10 slides.
3. Presentation 1 shall have a maximum of 5 minutes duration.
4. Presentation 2 shall have a maximum of 10 minutes duration.
5. Provide an overview of your target audience(s).
6. List the presentation aids you will use for each presentation.
7. Provide a description of room set-up for each presentation (configuration/room type, etc.)
8. Who needs to be briefed (people who may assist you, co-presenter, etc.)
9. Provide an overview of any adjustments you may need to make for people with a disability or to overcome cultural barriers or specific needs. Note: If your presentation does not require any adjustments, then explain why it does not need any adjustments and also provide an example of a presentation issue that would require an adjustment.
10. Research your chosen topics and include legal considerations which must be considered for each of your presentations.
11. Attach the support material you require for each presentation including a list where you have sourced this information.
12. Produce a draft including a time schedule for each presentation – this may include cues and other notes from your PowerPoint presentation (what will happen, when and how – what techniques will be used)
13. Develop a questionnaire which you will hand out to your audience to evaluate your presentation including:
a. Topic and information
b. Presentation style
c. Delivery Methods and Techniques
d. Aids and materials used
e. Your personal attributes as a presenter
f. Suggestions for improvement etc.
PART B – Deliver a presentation
Based on the preparation and planning document from PART A you now need to deliver your presentations as instructed by your trainer.
The key criteria that you must consider when delivering your presentation include:
• Explain and discuss desired outcomes of the presentation with the target audience
• Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas
• Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes
• Use persuasive communication techniques to secure audience interest
• Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences
• Summarise key concepts and ideas at strategic points to facilitate participant understanding
Your assessor will be observing you for the required skills
• culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities
• facilitation and presentation skills to communicate central ideas of a message in an informative and engaging manner, and to utilise verbal and non-verbal techniques to sustain participant engagement
• literacy skills to prepare presentation information and to write in a range of styles for different target audiences.
PART C – Review the presentation – Summary
Based on the preparation and planning document from PART A and the delivering of your presentation in PART B you now need to conduct a feedback and evaluation process.
For this you need to inform your audience that you will be asking a few questions verbally to find out their reactions to and opinions of the presentation. You could use a co-presenter or other assistant to record the feedback.
Use the list of questions that you had prepared in PART A to elicit feedback from your audience, making note of their responses.
Use the feedback form or evaluation questionnaire that you developed in PART A and hand this out to all the participants in your audience including your assessor.
Allow your audience(s) 5 mins to complete the feedback form(s).
Collect all the feedback forms from your audience and analyse and evaluate these.
Write a short summary on your analysis outlining the following aspects:
1. Explain why you have conducted this feedback/evaluation and how it will benefit you to improve your presentation
2. Explain how and why have you developed this feedback/evaluation form or questionnaire
3. Do you think this evaluation/feedback form or questionnaire is the most appropriate technique to review the effectiveness of your presentation?
4. Has this evaluation/feedback form or questionnaire assisted you in collecting the desired feedback from your audience?
5. Explain what the best features of your presentation were
6. Explain what the areas of improvements suggested by participants were
7. Explain how you will utilise this feedback from the audience and your assessor and take it into consideration to improve your presentations in the future
End Of Assessment